Nov 9, 2020 . . 3 min read

How To Create A UX Evaluation Documentation

Businesses these days are rushing to create products that put the clients’ needs and demands ahead of their own prospects.

Businesses these days are rushing to create products that put the clients’ needs and demands ahead of their own prospects. This fact self evidently implies the relevance of UX in the present-day trade scenario. The big corporates often times have dedicated UX design teams whose jobs are to create the best interface for their customers and work on enhancing the present dimensions.

What is a UX Evaluation Document

Before we dive into the methods and hacks of making a good UX document, it is first important to understand what a UX document is. Anything and everything that a professional UX designer or UX team produces can’t be automatically assumed as a UX document no matter how promising it may look in first glance. Many of the results of the UX design process are design artifacts and research work. For instance, the documents might just be sketches, wireframes, or even design critiques. These outputs help the UX design process as a whole but certainly are quite informal when compared to a UX evaluation document.

Creating a Thorough UX Evaluation Document

In order to verify the user-friendliness of a website, we need to take a heuristic approach. In order to test the website’s usability, the experts in this field test the project rather than the end-users. Basically, the documentation is followed by a rule of thumb--

  • One checks the visibility of system status- The system should be enabled in such a way that it always keeps the users updated about the ongoings either by using convenient dialogue boxes or AI-based chatbots or feedback forms.
  • Verifies match between the real world and the system- The system is supposed to take a more human stance and be able to understand the human emotions, either with words or via abstract concepts that are known to the user.
  • Attempts to test the control user has over the system- Most users tend to choose certain functions by faux and will most certainly need a clearly marked exit to leave the unwanted situation. In other words, simple undo and redo options are the utmost requirements before making the system go public.
  • Checks whether the system is consistent with respect to the set standards- The system should be enabled such that the users don’t have to wonder about the different icons or phrases. Choose traditional nomenclature so as to not confuse the user.
  • Tries to prevent errors and bugs present in the system- The design should try to altogether avoid an erroneous situation rather than display a dialogue box telling the user about system failure. An error-prone condition should be eliminated or at least thoroughly checked before any action is committed.
  • Reduces the load on the memory by making objects more visible- The information should be well-animated through figures and icons so that the users don’t have to remember all the data in the exact text format.
  • Improve efficiency and flexibility of use- The users should be acquainted with the ‘frequently used’ feature, enabling them in accelerating their daily usage routine. Similar other such features could also be employed to make the website more flexible.
  • Aim to make a minimalistic interface- Data should be as minimal and abstract as possible so as to prevent the user from viewing any useless information. This will not only help in improving the visibility rating but will also make room for more valid and important data.
  • Help in recovery from downtime and/or errors- The users don’t always need to know the error codes in case of a system failure or overload (except in case of a UX developer). The error boxes displayed to them should be compact and should contain some possible solutions to the error.

All the above steps should be taken in order to thoroughly evaluate a practical and user-friendly website, the results of which should be rigorously and minutely maintained in a formal and official document. One can also frame their review questions and metrics based on the above guidelines and perhaps customize them according to the client’s demands.


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