Nov 9, 2020 . . 3 min read

10 UX Copy Messages that have elevated User Experience

When it comes to UX designing, the focus seldom shifts towards content. Writing text or copy for unreleased applications

When it comes to UX designing, the focus seldom shifts towards content. Writing text or copy for unreleased applications is a whole different ball game. The writers need to get to work from the very beginning of the project. They need to ensure the text has a flow, and it's fancier than copywriting. Unlike general copywriting, UX writing needs to be functional and personal. The text should impact how the user feels while using the application. Some copy messages work, and some don't. Here we present 10 UX copy messages that have elevated user experience.

Greetings

Greeting text cannot be overlooked if you wish to appear friendly. Use any alternatives of the word 'hello' such as howdy, greetings, salut, etc... Make clever use of exclamation marks and smileys. You need to show how thrilled you are, to have the user on your site or application.

Wrong username or password

Be clear, and always avoid ambiguity. When an error message is ambiguous, it can't get much worse. The user needs to realize what the problem is. The above message lets the user understand he/she has either entered username or password incorrectly. The message is crisp and precise as well.

Network connection is lost

When reporting an error, you need to be clear and direct. Using a lot of technical jargon makes your app too intimidating. Whereas, using too generic of a text leaves too much ambiguity. Messages such as 'network connection is lost' makes thing clear to all type of users. It’s precise, short, and straight forward.

Please enter your last name

Whenever you add 'please,' it looks more welcoming. It softens the tone in which you communicate with the user. Moreover, these types of messages serve best when placed near the appropriate box. For instance, you can have 'please enter your last name' under the appropriate field when someone fails to enter that. Placing the text during signup is a good tactic as well.

Great job

Nothing feels more reassuring than a gentle pat on the back. By adding a simple message like 'good job' or 'great job,' you are creating great experiences for the user. In addition, variants like 'well done', 'woohoo', 'perfecto', 'nailed it', 'perfect' or 'awesome' works like a charm too.

Payment successful

How much relieved are we to see this message during a payment/ when you need a product to be delivered tomorrow. Your payment has to go through, and order needs to be made. By giving out a clear message on successful payment, you are putting the user at ease.

Oops

'Oops' lets you converse with users just like how you will do in real life. Reserve this copy message for minor hiccups only. For instance, you just can't use it when the user’s account is compromised. Rather, a classic example would be, 'oops, you have entered an incorrect card number.'

It looks like

When you are not entirely sure, it's safe to use the above message. You are hinting the user on possible issues without confirming anything. A lot of times, you need to use it from a technical standpoint. The messages help soften any type of bad news, especially regarding account management.

Start your free membership

What better way to alleviate user worries than ensuring that the registration is free/ people need such reassurance before entering the name, date of birth, or phone number? You can also consider explaining why you need all the details during signup, which will be crucial to successful onboarding.

Enter a valid zip code for your region

There is a fine line of difference between the harsh and humble way of reporting errors. For instance, a message like ‘the zip code you entered is invalid’ looks a tad bit negative. The  we suggested puts it more pleasantly to the user. It helps him/her spot and fixes the error.

UX writing is aimed at making life easy for the user. Flow, functionality, and fun are the key aspects of this space. Use the listed 10 copy messages to make your app a people's darling.

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